Privacy Policy
& SMS Terms of Service

Aristova Cleaning Co (“Aristova,” “we,” “us,” or “our”) is a licensed and insured residential and commercial cleaning company based in Tampa Bay, Florida. We provide house cleaning, deep cleaning, move-in/move-out cleaning, and Airbnb turnover services across Wesley Chapel, Land O' Lakes, Lutz, Brandon, New Tampa, Zephyrhills, Thonotosassa, Plant City, and surrounding communities.

This Privacy Policy and SMS Terms of Service describes how we collect, use, store, and protect your personal information when you interact with us through our website (AristovaCleaning.com), phone, text messaging (SMS/MMS), email, or any other communication channel.

By using our services, visiting our website, or communicating with us, you agree to the practices described in this policy.

We collect only the information necessary to provide you with our cleaning services and communicate with you effectively. This may include:

• Your name
• Phone number (including mobile number)
• Email address
• Physical address or service location
• Service preferences and appointment details
• Payment information (processed securely through third-party payment processors)
• Communications history (texts, emails, call notes related to your service)
• Property access details (gate codes, lockbox codes, entry instructions)
• Opt-in consent records for SMS/MMS messaging

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or health information unless you voluntarily provide it in the context of a service request.

We use the information we collect to:

• Schedule and provide cleaning services
• Communicate with you about appointments, quotes, invoices, and service updates via phone, email, or text message (SMS/MMS)
• Send appointment reminders and confirmations
• Send post-service follow-ups and satisfaction inquiries
• Process payments and send invoices
• Respond to your questions, requests, and feedback
• Improve our services and customer experience

We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. Period.

We may share limited information with the following types of service providers solely to operate our business and provide services to you:

• Payment processors (such as Stripe, Zelle, PayPal, Venmo) to securely process your payments
• Scheduling and business management software (such as Jobber) to manage appointments and send automated service communications
• Communication platforms (such as Dialpad) to facilitate phone calls and text messages

These service providers are contractually bound to use your information only for the purposes of providing services to Aristova Cleaning Co and are prohibited from using your data for their own marketing purposes. These service providers do not have access to your SMS/MMS opt-in data or consent information.

We may also disclose your information if required by law, court order, or governmental authority.

Program Name: Aristova Cleaning Co Service Communications

What messages you may receive:

• Appointment confirmations and reminders
• Service updates (cleaner on the way, job completed)
• Quote and invoice notifications
• Post-service follow-ups and satisfaction inquiries
• Responses to your questions and requests
• Two-way conversational messages related to your cleaning service

Message frequency: Message frequency varies based on your service schedule and communication needs. You may receive between 2–15 messages per month depending on your level of service activity.

Message and data rates may apply. Your mobile carrier's standard messaging and data rates apply to all SMS/MMS messages sent to and from Aristova Cleaning Co. We are not responsible for any charges from your carrier.

Carriers supported: Compatible with all major US mobile carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

By providing your mobile phone number to Aristova Cleaning Co, you consent to receiving text messages (SMS/MMS) from us related to your cleaning service. You may provide consent through:

• Submitting your phone number through our website contact form at AristovaCleaning.com/contact
• Texting our business phone number directly (e.g., texting “CLEAN” or any inquiry to (813) 358-7992)
• Providing your phone number verbally during a phone call with our staff
• Providing your phone number in person at a point-of-service interaction

When you first text us or we first text you, you will receive the following opt-in message:

You may opt out of receiving text messages from Aristova Cleaning Co at any time by:

• Replying STOP, CANCEL, UNSUBSCRIBE, QUIT, or END to any text message from us
• Contacting us at aj@aristovacleaning.com or calling (813) 358-7992

When you reply STOP, you will receive the following confirmation:

When you reply HELP, you will receive the following:

After opting out, we will send one final confirmation message and no further messages will be sent unless you re-subscribe by texting START or by contacting us directly to opt back in. Opting out of text messages does not cancel any scheduled cleaning services.

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure, password-protected business systems and devices
• Limiting access to personal information to authorized personnel only
• Using encrypted payment processing through third-party providers
• Regular review of data handling practices
• Secure storage of opt-in consent records

We retain your personal information only for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. SMS/MMS consent records are retained for the duration of your business relationship with us and for a reasonable period afterward as required by law. When your information is no longer needed, it is securely deleted or anonymized.

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct any inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out: Opt out of SMS/MMS messaging at any time by replying STOP.
• Right to Withdraw Consent: Withdraw your consent to our SMS messaging program at any time without affecting your ability to use our cleaning services.

To exercise any of these rights, contact us at aj@aristovacleaning.com or call (813) 358-7992. We will respond to your request within 30 days.

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our SMS/MMS messaging program, please contact us:

• Company: Aristova Cleaning Co
• Email: aj@aristovacleaning.com
• Phone: (813) 358-7992
• Website: AristovaCleaning.com